Privacy Policy

Privacy Policy — EKOZOU

Last updated: 21 December 2025

At EKOZOU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase our products, or interact with us in any way.

This policy applies to all users of the EKOZOU website and related services.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

  • Messages sent through contact forms or customer support

  • Distributor or partnership inquiry details

Information collected automatically

  • IP address

  • Browser and device information

  • Pages visited and time spent on the website

  • Cookies and similar tracking technologies

Payment information

  • Payments are processed through secure third-party payment providers

  • We do not store full credit or debit card details on our servers

We do not intentionally collect sensitive personal data such as health, biometric, religious, or political information.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver orders

  • Provide customer service and respond to inquiries

  • Manage payments, refunds, and warranties

  • Improve website performance and user experience

  • Communicate order updates or service information

  • Send marketing communications (only where permitted and with opt-out options)

  • Prevent fraud and ensure website security

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

Depending on your location, we process personal data based on:

  • Contractual necessity (e.g. fulfilling your order)

  • Legal obligations

  • Legitimate business interests (e.g. improving services, security)

  • Your consent (e.g. marketing communications)

4. Sharing of Information

We may share your data only with trusted third parties, including:

  • Payment service providers

  • Logistics and delivery partners

  • Website hosting and analytics providers

  • Customer service platforms

  • Professional advisors (legal, accounting)

We do not sell or rent your personal data to third parties.

5. International Data Transfers

Your information may be processed or stored outside your country when using international service providers. In such cases, we take reasonable steps to ensure appropriate data protection safeguards are in place.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders and provide services

  • Meet legal and accounting requirements

  • Resolve disputes and enforce agreements

7. Cookies

EKOZOU uses cookies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze website traffic and improve performance

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

  • Request data portability

  • File a complaint with a relevant data protection authority

9. Children’s Privacy

Our website and products are intended for general audiences. We do not knowingly collect personal data from children without appropriate parental consent where required by law.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

EKOZOU 
📧 Email: info@ecochang.com
🌐 Website: www.ekozou.com